FAQ

Can I order electronically with Anchor?

Yes!  You can order electronically.  Click here: http://www.anchordistributors.com/(zp1wns553ay5xzfsiw24jbvw)/DeskTop.aspx?page=EDIInfo for detailed information on what you need to know.  If you don’t find the answer to your questions here please call 1-800-444-4484 and ask to speak to someone in IT.

Other ways to order from Anchor Distributors:

Call the toll free number at 1-800-444-4484

Fax your order in at 1-800-765-1960

E-mail your order in at marketing@anchordistributors.com

On-line at www.anchordistributors.com

 

How do I return product to Anchor Distributors?

 

Return Policy

 

Anchor Distributors offers no restocking fees on all authorized returns.  Please use your problem solver form which can be found on the back of any Anchor Distributors invoice. 

 

How to Obtain a Return Authorization Number

Fax us (800-765-1960) a list of the overstock merchandise to be returned.  You may use our Problem Solver Form (found of the back of your invoice).

You may use our own computer-generated returns from.  Please be sure to include your account’s name, address, and phone number, as well as title, quantity, item #, and reason for the return. 

We will fax the RA# within 48 hours, which is good for 30 days.

 

Overstock Returns

To avoid any restocking fees, please comply with the following:

A Return Authorization Number must accompany returns.

The item must be in brand-new, re-sellable condition and free from any dealer markings.

Items bought at a 70% or higher discount, discontinued items, and out-of-print items are non-returnable.

The returned merchandise must be listed in the current catalog and not discontinued.

All computer software is non-returnable.

Seasonal and holiday overstock items must be returned within 30 days or the end of the holiday to receive credit.

Credit will not be given for items damaged by newspaper ink or by other improper shipping methods.

 

Damaged/Defective Returns

Always use our Problem Solver Form (found of the back of your invoice).

Please be sure the items were purchased from Anchor Distributors.

If items are sold in sets, packages, or volumes, please return the ENTIRE CONTENTS. (They cannot be broken up for separate replacement of individual components.)

 

General Information

Never include orders or checks with returns.

Items not meeting the above requirements will be discarded.

 

Directions to Anchor Distributors

 

·         From the Pittsburgh International Airport to Anchor Distributors:

 

As you leave the airport, exit onto Highway 60, follow the signs and proceed toward Pittsburgh.  Highway 60 turns into Interstate 279 (I-279) as you approach Pittsburgh.  Follow I-279 through the Fort Pitt Tunnel and onto the Fort Pitt Bridge.  Stay to the RIGHT on the bridge and follow the sign to I-376 East – Monroeville.

 

Continue on I-376 East (Parkway East) to the Murrysville Exit, which is the very last exit on the Parkway.  Stay in the LEFT lane.  This will put you directly on Route 22 East.

 

Travel Route 22 East through two traffic lights.  Approximately ½ mile from the second light is a highway overpass marked Route 286 East.  Take this overpass and continue on Route 286 East to Route 380 Junction.  Take 380 East to Route 780 Junction.  Turn LEFT onto Route 780 West.  Travel one mile on Route 780 West to the entrance of the Westmoreland Business and Research Park (on your left).  In the Park, take two LEFTS and go to the top of the hill to Whitaker House.

 

·         From the Pennsylvania Turnpike Pittsburgh Interchange #6:

From the Pennsylvania Turnpike Pittsburgh Interchange #6, follow Route 22 East, then bear RIGHT onto Route 286.  Proceed straight ahead on Route 286 and it will turn into Route 380.  Follow Route 380 approximately five miles to Route 780.  Take a LEFT onto Route 780, go one mile, take a LEFT into the Westmoreland Business and Research Park.  In the Park, take two LEFTS and go to the top of the hill to Whitaker House.

 

 

·         From the Pennsylvania Turnpike New Stanton Interchange #8:

From the Pennsylvania Turnpike New Stanton Interchange #8, take Route 66 North (this is a turnpike extension) through Delmont.  Turn LEFT onto Route 366 toward New Kensington.  Turn RIGHT on Route 380 one mile until it hits Route 780.  At Route 780, take a LEFT and go one mile and turn into the Westmoreland Business and Research Park.  In the Park, take two LEFTS and go to the top of the hill to Whitaker House.

 

                                                                               

Phone Numbers

 

Business:  Toll-Free                                        1-800-444-4484

                   Toll-Free                                        1-800-245-2422

                   Foreign or if Busy                                    724-334-7000

 

Fax:            Toll-Free                                        1-800-765-1960

                   Foreign or if Busy                                  724-334-1200

 

Computer: Toll-Free                                        1-800-777-9448

                    Foreign of if Busy                                  724-334-1600

 

Telxon Orders: Toll-Free                                                1-800-677-7272

                           Foreign or if Busy                    724-334-1300

 

Electronic Stock Check: Toll-Free                  1-877-600-4689

 

Instant Stock Check:  Toll Free                 1-800-333-4477